Privacy Policy

Who we are

Eira Living is an Australian home goods and lifestyle brand operating at eiraliving.com.au. We are based at Suite 780 SHOP 1204A 1 NORTH LAKES DR North Lakes, QLD, Australia 4509. For privacy enquiries, you can contact us at care@eiraliving.com.au.

Information we collect

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and delivery address when you place an order
• Payment information processed securely through Shopify Payments — we do not store your card details
• Email address if you opt in to marketing communications at checkout
• Communications you send us directly, such as customer service enquiries

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This information is collected via Shopify's built-in analytics, Google Analytics 4, and the Meta Pixel.

How we use your information

We use your personal information to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send you marketing emails if you have opted in at checkout — you can unsubscribe at any time
• Understand how visitors use our website and improve our customer experience
• Measure the performance of our advertising and show relevant ads on platforms like Facebook and Instagram
• Comply with our legal obligations

How we share your information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following trusted service providers:

• Shopify — our e-commerce platform, which processes and stores order data on our behalf
• Shipping carriers — your name and delivery address are shared with our carrier to fulfil your order
• Shopify Payments — payment information is handled securely by Shopify Payments and its banking partners
• Google Analytics 4 — we use Google Analytics to understand website traffic and visitor behaviour. Google may collect and process data in accordance with their own privacy policy. You can opt out via Google's opt-out tool.
• Meta Pixel (Facebook/Instagram) — we use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. Meta may collect and process data in accordance with their own data policy. You can manage your ad preferences via your Facebook ad settings.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

Marketing communications

If you opt in to marketing at checkout, we may send you emails about new products, promotions, and updates from Eira Living. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

We will never send you marketing emails without your consent.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly, remember your preferences, and understand how visitors use our site. Cookies are used by Shopify, Google Analytics, and the Meta Pixel.

• Essential cookies — required for the store to operate, including cart and session management
• Analytics cookies — used by Google Analytics to understand site usage and visitor behaviour
• Advertising cookies — used by Meta Pixel to measure ad performance and enable retargeting

You can control cookie settings through your browser, though disabling certain cookies may affect your experience on our site.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. Order data is typically retained for seven years in accordance with Australian tax law.

If you would like your data deleted, please contact us and we will action your request where we are legally able to do so.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Request deletion of your personal information where we are legally able to do so
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at care@eiraliving.com.au.

International customers

If you are located outside of Australia, please be aware that your personal information will be transferred to and processed in Australia. By placing an order, you consent to this transfer. We take steps to ensure your data is handled in accordance with this privacy policy regardless of where it is processed.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Get in touch

For any privacy-related questions or requests, please contact us.

We respond to all enquiries within 2 business days.