Terms & Conditions

About us

Eira Living is an Australian home goods and lifestyle brand operating at eiraliving.com.au, based in Brisbane, Queensland, Australia. References to "we", "us", and "our" refer to Eira Living.

Acceptance of terms

By using our website or placing an order, you confirm that you are at least 18 years of age and agree to be bound by these terms and conditions. If you do not agree, please do not use our site or services.

We reserve the right to update these terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the updated terms.

Orders & pricing

All prices on our website are listed in Australian dollars (AUD) and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice.

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed once you receive an order confirmation email from us.

In the event of a pricing error on our website, we are not obligated to honour the incorrect price and will contact you to either confirm the order at the correct price or cancel it with a full refund.

Payment

Payment is required in full at the time of purchase. We accept payment methods available through Shopify Payments. All transactions are processed securely and we do not store your payment details.

By providing payment information, you confirm that you are authorised to use the payment method provided.

Shipping & delivery

Orders are dispatched from Brisbane, Australia. Shipping rates, estimated delivery times, and our free shipping threshold are outlined in our Shipping Policy.

We are not responsible for delays caused by carriers, customs authorities, or events outside our reasonable control. Risk of loss and title for products passes to you upon dispatch.

Returns & refunds

Our returns and refunds process is outlined in full in our Returns & Refunds Policy. Nothing in these terms limits your rights under the Australian Consumer Law.

Product descriptions

We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on the site are error-free, complete, or current.

Colours may appear slightly different on screen depending on your device's display settings. We are not responsible for minor variations in colour or finish.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after your order is placed, we will contact you promptly and offer a full refund or suitable alternative.

Intellectual property

All content on eiraliving.com.au — including text, images, graphics, logos, and design — is the property of Eira Living and is protected by Australian and international copyright law.

You may not reproduce, distribute, modify, or use any content from our site without our prior written permission.

Use of our website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site in any way that could damage, disable, or impair its operation
• Attempt to gain unauthorised access to any part of the site or its related systems
• Use automated tools to scrape, copy, or harvest content from the site
• Post or transmit any harmful, offensive, or misleading content

Third party links

Our website may contain links to third party websites. These links are provided for convenience only and do not constitute an endorsement of those sites. We have no control over the content of linked sites and accept no responsibility for them.

Limitation of liability

To the maximum extent permitted by law, Eira Living will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products, including but not limited to loss of profit, loss of data, or business interruption.

Our total liability to you for any claim arising from these terms or your use of our site or products will not exceed the amount you paid for the relevant order.

Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.

Indemnification

You agree to indemnify and hold harmless Eira Living and its employees from any claims, damages, or expenses arising from your use of our website or your breach of these terms.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these terms by reference.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our site will be subject to the exclusive jurisdiction of the courts of Queensland.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Get in touch

Questions about these terms? We're happy to help.

We respond to all enquiries within 2 business days.